InnerPass’ Live Chat is Up and Running

Hello InnerPassers, Curtis again. I wanted to let you all know about a cool new feature we added to support a few months ago, it’s our Live Support. This feature will allow us to further assist our users in getting the most out of InnerPass. It’s a great way for our users to get immediate answers to just about any question you can think of. This Live Support is monitored by our Sales and Support team during our normal business hours Monday through Friday, 9 am to 5 pm EST. And if we are tied up on another chat or no one is available then your question will be submitted via email, allowing us to get back to you as soon as possible. To find our Live Support just go to our website at www.InnerPass.com. When we launch InnerPass 2.0 on Skype (sometime in August) the Live Support will be inside the application to help all of our users. Thanks and Happy InnerPassing.

 

Some BIG News

Hello InnerPassers, I should probably first introduce myself, my name is Curtis Freedman, I am the Customer Experience Manager at InnerPass.  I have had the privilege of working with some of you before, mostly on the support side, and am constantly working to improve the user experience of our application, website and support site.  Please let me know if there is anything I can ever help you with.  My email address is Curtis@innerpass.com.

I wanted to let you all know what happened yesterday in the World of InnerPass.  Before I finished my morning coffee our total InnerPass user community surged pass the one-millionth user.   If you have InnerPass installed on your computer you can see the total users in the top right hand corner.  Of course that’s great news for us and it also means great news to all of our active users.   I believe that when a community grows it generates a place for users to share and collaborate.   With most of our users from the business community it becomes a social network for businesses.  The full power of any application, similar to InnerPass, is achieved with a strong user community and support network.   Some contributions from this network has already started – using our user forum the community has started shaping various tips-and-tricks and best practices across different industries.   Check it out at https://www.innerpass.com/HelpFrame.aspx.   Please feel free to post anything yourself;  just create your own security name and password and you can post in any of our community sections.   I’ll have more news next week so best of luck and happy InnerPassing!

 

InnerPass New Promotion Page!

Check out the new InnerPass promotion page! We will have new exciting promotions every month. So be sure to keep checking in https://www.innerpass.com/promo.aspx

 

10 Tools to Make your Skype Better

Skype software allows users to make telephone calls over the Internet, either to other Skype customers or, for a cost, to cell phones or landlines.Skype uses a proprietary Internet telephony (VoIP) network based on the peer-to-peer model instead of the more common client-server model. Here are the tools which will support your skype better:

http://www.zepy.net/archives/10-tools-to-make-your-skype-better.html

 

Live In Person Chat

We recently added a Live Chat Support on our home page and we never expected to have so many benefits (except our CEO knew we would). There’s so much content on the web these days that people have less time to read and page through websites. A Live Chat link offers a great alternative to people who are interested in our product. Some are just connecting with us to confirm our plans or to request a custom package for their needs. No matter the reason we’re finding that this is a great way to connect with customers and it has help us close some nice business for us. I recommend this to anyone who has a product or service on the web. We plan to add this same Live Chat right in our Skype application this July.

 

Enterprise has been afraid of Skype!

Many large corporations have resisted allowing employees to use Skype. With the Global economic downturn maybe they’ll take a closer look.

This recent article:            “Five Reasons Why IT Managers should love SKYPE“ may help.

 

InnerPass Turns Skype Into a Virtual Business Collaboration Tool

InnerPass Turns Skype Into a Virtual Business Collaboration Tool

Posted using ShareThis

 

Still some free Lunch

We need to start charging for our InnerPass for Skype service.  We have many active users now that we believe are getting real value by using InnerPass on a consistent basis. But not to worry.  The free plan will allow use of all features with varying limits. Our professional plan is designed for the mobile pro that collaborates and communicates with groups of 3-5 associates. It is priced at a measly $4.95/mo. (practically free)!

More details at Innerpass.com.  Have your credit card ready.

 

New Support Portal

We recently launched our new support portal. It’s currently accessible from InnerPass.com.

Release 1.06 (due out 4/14) will also provide access.

https://pw0003283.helpstream.biz/SupportPortal.jsp

Our Portal provides:

1. Ability to search all content thru single query.

2.Ability to create Trouble Tickets

3.Feedback and Brainstorming

4.User Forum

5.Training

After an extensive search, we selected HelpStream as our support portal provider. I would highly recommend them.

All feedback is appreciated.

 

Skype’s New TV Commercial

I know so many people using Skype for this exact use. Great Commercial!